SΗΙPPING METHODS
Check out the available shipping options. Free shipping in Greece for purchases over €55.
SHIPPING
Products are packaged and shipped the day after placing the order, Monday through Friday, excluding holidays. Delivery times vary depending on the carrier and the destination area. You can find more information below or contact us if needed.
DELIVERY METHODS
- Courier
- Hellenic Post (ELTA)
- Freight Services
COURIER
Delivery via ACS courier is available in three ways:
Home Delivery: The courier will visit your home to deliver the package. If they are unable to locate you, they will leave a notice by your doorbell instructing you to contact them. Delivery hours are Monday to Friday, from 9:00 AM to 5:00 PM. Important: The recipient’s name must be listed on the doorbell; otherwise, the delivery will not be possible.
Workplace Delivery: If you won’t be at home during the courier’s delivery hours, you can opt to have the package delivered to your workplace. The courier will visit your workplace to deliver the package. If they are unable to find you, they will leave and attempt delivery again on the next business day. Unlike home deliveries, the courier does not leave a notice at workplaces. Delivery hours are from 9:00 AM to 5:00 PM. Important: If you choose workplace delivery, you must include the name of the company or organization where you work in the address form. If this information is missing, the courier may not find your package, and the delivery will not be successful.
Pickup from Courier Store: If you prefer not to have the package delivered to an address or if you’re unavailable during delivery hours, you can choose to pick up the package from a courier location. In this case, once your order has been shipped, you will receive an email or SMS with the tracking number so that you can locate your package at the store. Most courier stores are open from 8:00 AM to 8:00 PM Monday through Friday and from 8:00 AM to 3:00 PM on Saturdays. Note: The courier is contractually obligated to attempt delivery for three consecutive business days. If the courier is unable to deliver the package after three attempts, it will remain at the courier store for your pickup. If the package is not collected within 10 days, it will be returned to us.
In any case, if there is a problem with your delivery (e.g., due to incorrect address details), we or the courier will attempt to contact you using the phone number you provided during registration.
Geographic Coverage
ACS courier covers most areas in Greece. However, certain areas are not on the standard delivery route. If your address is in one of these areas, we will contact you after placing your order to discuss alternative delivery methods to ensure you receive your package at the lowest cost and within the shortest possible time.
Shipping Costs
Shipping to mainland destinations in Greece costs €3.10 (including VAT) for packages up to 2 kg. For each additional kg, the charge is €1.24. The shipping cost is pre-charged on your invoice. These prices are valid for deliveries within Greece only.
For International Shipping
Separate rates apply depending on the destination country and shipping zone, as determined by each courier.
2. Hellenic Post (ELTA)
Delivery is made to your local post office based on the postal code you enter in the address form. Costs apply within Greece and are based on weight (visit www.elta.gr for more details under “Individuals – Domestic Parcels”). The shipping costs are pre-charged on your invoice and include VAT.
3. Freight Services
This option is available for goods weighing more than 6 kg. Delivery will be made to the address provided in the form. Delivery time for Athens is 1-2 days, and for the rest of Greece, it is 4-5 days, depending on the destination.
Indicative prices (including VAT, subject to variation):
- Macedonia: €6.50
- Thrace: €7.00
- Athens: €6.00
- Central Greece – Peloponnese – Euboea – Fthiotida: €10.00
- Islands: €12.50
- Crete: €8.00
Shipping fees are paid directly to the freight carrier.
Check the following links to see if your area is classified as remote:
- ACS Remote Areas: [ACS Remote Areas Link]
You can track your order at the following links: